FAQ'S

In order to transact on this website you need to have a registered profile. Your profile has a username and password which you will need to log on. If you do not have a username or password you will need to create a profile.

We will still have your email address and other details saved in our system. Please go to the ‘My Account’ section on the website, enter your email address and select the forgotten password option. A link will be sent to you via email, which you can create a new password with to make it more memorable next time you log in to your account.

Yes. Bots & Beyond reserves the right to refuse service, cancel orders, and terminate accounts at the company’s discretion.

You can pay using either a credit or debit card online through our secure payment gateways. We currently accept Visa, Mastercard, and Masterpass. You also have the option to do an instant EFT. You will be redirected to a secure site, and in-turn to your own bank’s online site to complete the payment process.

We are signed up to the Verified by Visa and Mastercard Secure schemes, which provide extra protection for you when shopping online. For full details see our Privacy Policy.

If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following:

  • You have selected the correct payment method.
  • You have entered the card number ensuring no gaps.
  • You have entered the start date and issue number (if applicable).
  • You have ensured the billing address is a correct match to the card If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further.

Delivery time frames depend on the your delivery address, and whether your order is being fulfilled from our store, warehouse or both (consolidated order).

  • For main centres the delivery time is usually 3-5 working days.
  • For outlying areas: usually 5-7 working days.

Please note that during high volume periods like seasonal sales, Black Friday or Cyber Monday, Bots & Beyond reserves the right to extend their delivery time frames.

If you are not completely satisfied with your purchase, we will refund or exchange the item within 30 days of purchase*.

Please note that certain items are not returnable. With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, in the original payment method.

Our standard return policy does not apply to the following items:

  • For health reasons, items such as underwear and food are not returnable.
  • Close-out special price items are not returnable.

You may exchange an item by returning it to any store. Please use our store finder for local store details and opening hours. We are sorry to say that we are unable to exchange items that are returned by post to our returns centre.

To check availability against a specific product please feel free to call the store directly, who are normally happy to reserve items for a limited time. We regret that we are currently unable to transfer stock between different stores. Stock items will be displayed on online orders.

We use the latest technology to ensure that all personal and transactional information is protected to the highest standards.